NIKKI L. CARDER 640 N.W. 76th Street
(206) 782-6314 Seattle, Washington 98117
ncarder@quavy.com
GENERAL SKILLS |
· Excellent interpersonal skills and the ability to establish successful rapport with customers, technical personnel,
vendors and all levels of staff and management.
· Strong oral communication skills. The ability to present information, gather consensus and interact productively
with customers, internal staff and management, and external resource people.
· The ability to successfully manage numerous concurrent activities, and independently prioritize responsibilities
to meet specific project or customer deadlines.
· Analytical skills – data analysis, alternatives/solutions decision support and problem troubleshooting.
· Extensive experience in the preparation of timely and concise documentation, including; proposals, project plans
and specifications, needs analysis studies, customer status reporting, communications and publications pieces,
system documentation and general correspondence.
· 15+ years PC and system experience, including knowledge of Microsoft Project, Word, Excel, Access, PowerPoint,
HTML, FrontPage, Visio, Notes/Notes databases, forms design products, and understanding of web, distributed
and mainframe application architecture and interfaces.
EXPERIENCE |
Information Technology, 1998 – Present Seattle, WA
Responsible for the coordination of business/IT projects and services. Tasks include;
· Organizing and chairing internal/external workgroups to manage projects and address system issues or problems.
· Garnering agreement on solutions and goals, and enlisting the support and involvement of all participants.
· Facilitating decision-making and communication.
· Troubleshooting problems and identifying resources and solutions.
· Managed the design and implementation of the corporate-wide service request system for Washington state.
· Facilitated local database design and hierarchy.
· Developed and implemented a transition plan to move existing data from obsolete systems.
· Surveyed and documented corporate reporting needs for service requests.
· Developed training documentation and programs.
PROJECT MANAGER Regence BlueShield
Provider Network Management, 1996 – 1998 Seattle, WA
Managed specific corporate projects, including:
· Development and introduction of new products to a statewide marketplace. Tasks include, product design,
coordination with governmental, community and internal advisory groups, preparation and maintenance of
project plans, timelines and tasks, interdivisional coordination to assess corporate impacts. Responsible for all
project documentation and communication.
· Strategic development of alternative provider reimbursement methods. Tasks include, management of provider
and internal workgroup meetings, data analysis, maintenance of project timelines and tasks, coordination with
all corporate areas, project documentation and communication.
· Liaison support for contracted external vendors. Responsible for negotiation of contracts and year-end
settlements. Coordination of ongoing internal training and system upgrades to support vendor requirements.
· Responsible for all divisional communications, including ProVisions, STAT!, project and policy documentation,
and direct correspondence.
1988 to Present Seattle, WA
Management of all corporate forms projects. Tasks include;
· Needs analysis, problem identification, workflow studies, conducted in conjunction with corporate customers.
· Coordination of review/approval process with operational, legal, communication and management staff.
· Design/development of approved solutions, including, computer applications, workflow revisions, and graphics.
· Organization of resources, analysis and selection of manufacturing methods, coordination and monitoring of
purchasing, manufacturing and distribution.
· Solution implementation - communication, training, documentation and ongoing maintenance.
· Design and maintenance of forms solutions for mainframe and corporate distributed printers. Providing support for
system-generated forms, fonts and graphics in Xerox and IBM print environments. Including:
· Business/system analysis, and design of solutions in conjunction with system programmers.
· Coordination of forms-system testing and implementation, maintenance of ongoing forms updates.
CORPORATE BUYER FORMA, a subsidiary of Westin Hotels
1984 to 1988 Seattle, WA
· Negotiated 22 Westin Hotel national contracts with dollar value exceeding one million. Tasks included;
development of specifications, bid preparation/analysis, vendor negotiation and contract award. Ongoing contract
monitoring, inventory control, catalog and participation development.
· Developed and implemented corporate-wide printing program. Acted as liaison between outside design team and
Corporate Marketing department; monitored scheduling, production and distribution to Westin properties in the
United States, Canada and Asia.
· Purchased specific commodities for hotel opening/renovation projects. Project tasks included, quantification and
specification, purchasing, and installation coordination. On-going purchase of all Westin corporate office printing.
Development and maintenance of corporate-wide forms management program.
EDUCATION |
Masters in Library & Information Science, September, 2004 University of Washington, iSchool, Seattle, WA
Introduction to Object Technology (Object Oriented Design), 2003 IBM
Forms Management, 1991 Business Forms Management Association (BFMA)
Project Management, 1990 IBM
Graphic and Interior Design, 1980-1982 Cornish Institute of Allied Arts, Seattle, WA
Bachelor of Arts in Psychology, 1977 University of Washington, Seattle, WA